Terms & Condition

General

These terms and conditions apply to all purchase orders submitted to the TessaUnltd webshop (in the following referred to as the Webshop), covering all purchase agreements that a consumer enters into online with TessaUnltd. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the Webshop.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from TessaUnltd to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the Webshop, TessaUnltd will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the Webshop you will be given the opportunity to either purchase the item at the correct price, or cancel the order.

Prices

Occasionally there may be information in the Webshop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Webshop is inaccurate at any time without prior notice (including after you have submitted your order).

The prices in our Webshop constitute the total price (including VAT), but do not include delivery costs or potential payment fees. Outside the United Kingdom, custom fees or other taxes and charges may be added to the purchase price.

Discounted items are available as long as they do not run out of stock. Vouchers or discount codes are only valid once per person and purchase, and only within the stated period of time, and may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.\

Payment

Payment is possible in the currencies set out in the Webshop. Payment is currently made in British Pounds for all shipment locations (£). Payment can be carried out by credit or debit cards, Stripe or PayPal (local variations depending on shipping destination).

Please note we are currently unable to accept gift cards, merchandise cards, cash or checks as payment in the Webshop.

Delivery

TessaUnltd accepts and processes the purchase orders in the same succession that they are submitted to the Webshop. The time of delivery is the day that the item is available for collection. Normally the time of delivery within the United Kingdom is 2-5 business days (Mon-Fri) after TessaUnltd has accepted and confirmed your order. For international shipments, delivery times will vary.

All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order.

Packages returned as undeliverable

If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.

Returns and Exchanges

Downloadable products are non-refundable.

Physical product – For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

Damaged products

TessaUnltd ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this, is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available. If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us.

We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received by TessaUnltd, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

Colours

We cannot guarantee that the colors appearing in the Webshop reflect the clothes’ colors in reality. The colors can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.